Bookings Administrator - itison venues

Glasgow, United Kingdom
Full Time
itison venues
Experienced
Bookings Administrator - itison venues - Glasgow

itison venues are proud owners of some of Glasgow’s best-loved spots: Sloans, Brel, Maggie’s Rock’N’Rodeo & Epicures. 

We’re currently looking for a Bookings Administrator to join our Bookings & Events Team based in Sloans. The role will be across a 7-day rota working approx. 45 hours per week.

This is a really exciting opportunity for anyone who is an administration whizz, has a great eye for details, is looking to work in our very unique venues and join a fantastic company where every day is different. 

The core missions of the Bookings Administrator

We’re looking for a talented, positive, and dedicated all-rounder with a minimum of two years' professional experience to:
  • Be responsible for managing incoming phone & email reservations and enquiries/event administration/office paperwork
  • Deliver exceptional customer service from the crucial first point of contact with our new & existing customers
  • Accurately record details in the booking system & drive sales for all existing and potential customers

Skills & Experience
  • 2 years working in a customer-facing role ideally in hospitality
  • An exceptional telephone manner & faultless communication skills
  • Love working in a fast-paced exciting environment
  • Have excellent organisational skills, with a methodical & meticulous approach to your work
  • First-class written and verbal communication skills
  • A great planner who can work to tight deadlines
  • Proactive approach with loads of common sense and initiative
  • A passionate self-starter with the ability to manage a busy workload autonomously within a fast-paced, ever-changing environment
  • An all-rounder, able to turn your hand to whatever is needed and deliver results
  • Willingness to work flexible hours at busy event times
  • Energetic, friendly, fun and fearless
It would be great if you have experience with Collins Booking System and Tonic POS system, however this isn’t essential.

The salary and benefits package
  • Salary from £28k, based on experience 
  • Private medical insurance
  • Contributory pension scheme
  • Learning grant
  • 50% off food & drink at itison venues
  • 10% off at itison.com
  • Complimentary tickets to GlasGLOW, Drive-in Movies & other itison major events
  • Two team socials per year
  • Part of an independent group, delivering exceptional experiences and having fun in the process.
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