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IT Assistant

We're happy to continue to receive applications and CVs for this position, but due to the impact of Coronavirus, we won't be reviewing these or interviewing for the next month or so.  Anyone we do recruit after this, won't start until September, at the earliest.

We’re looking for an IT Assistant to join our busy Operations team at our Glasgow HQ. 

itison has grown in membership, size and profitability every year since we started out, and we’re looking for someone with the experience, enthusiasm and smarts to help us deliver outstanding IT support to our internal teams. 

Working on everything from general IT requests to developing our SharePoint architecture, you’ll be creative and be able to share innovative ideas to the team. 

This is a hands-on role, so you'll be working alongside our Systems and Process Manager, but also working across the business helping with any IT requests 

What’s the role?  

  • Managing day-to-day IT issues and requests from all areas of the business.  

  • Developing and implementing an IT knowledge base to encourage our team to develop their own skills and confidence.  

  • Working to develop our SharePoint architecture so each department / business area has a site that works for their unique needs. 

  • Working with our Systems and Process Manager to ensure we’re using up-to-date processes and technologies to enable our team to work smartly with an emphasis on security.  

  • Working within the Operations team to help all areas of the business deliver their goals to support the company roadmap. 

  • Analysing data to provide useful reports to Department Heads to shape B2B and member (customer) strategies. 

Do you fit the bill?  

  • At least 2 years’ experience working in an office using your IT / System Administration knowledge. 

  • An expert using Office 365, SharePoint site building & management, and previous experience of Active Directory administration.  

  • A strategic thinker who can analyse data sets and produce insightful reports that can help us towards our goals. 

  • A good communicator, able to help (in person or remotely) and support colleagues with their IT and system-related issues and help to manage our operational partnerships. 

  • Experienced in IT purchasing, processing purchase orders etc.  

  • Creative and able to bring innovative ideas to the team. 

  • Enthusiastic contributor to daily work-flow patterns within a fast-paced, entrepreneurial environment. 

  • Super-organised and able to prioritise consistent project work alongside in-the-moment IT issue / question interruptions.  

Working at itison 

We’re innovators, thinkers and risk-takers. We empower our people to achieve great things. We strive to be the best, to continuously improve and push boundaries, but we never lose sight of what matters. We’ve created a positive working environment for our team: filled with possibility and excellence, promoting a healthy work-life balance with space for family and friends, celebrating everything we do and, most of all, fun. Read more about working at itison. 

Helping you grow 

We’ve worked hard to create a culture that allows our team to succeed and grow. We’re one of The Sunday Times best companies to work for and we’re really proud of it. 

  • Mentorships with directors and senior management 

  • Progression opportunities based on hard work and talent, rather than age and experience 

  • Annual allowance to learn new skills outside work (itisoners have used this grant for everything from languages to cheese tasting and tap dancing) 

Looking after our team 

Our people are our greatest asset. We want you to be healthy, happy and well looked after. 

  • Private medical insurance 

  • Employee Assistance Programme 

  • Pension 

  • Charity Day 

  • Enhanced maternity/paternity benefits 

  • Duvet days and early or late start times 

  • Extra day off for your birthday 

  • Pilates & yoga classes in our purpose-built studio at itison HQ 

  • Discounted gym membership 

  • Cereal bar and never-ending fruit bowl 

Doing good 

It’s in our DNA to make a difference in our community. With over 1.6 million members and over 4000 businesses, we have a huge voice and we strive to use that power for good, every day. 

  • Every team member gets an extra day off every year to work with a charity close to their heart 

  • itison us, our charitable arm, gives the same incredible experiences our members enjoy to those who need it most: brilliant local charities 

  • Our work with homeless charity Social Bite has raised over £2 million, helping build a homeless village and providing hundreds of thousands of hot meals 

Having fun 

Having fun is one of our core principles and we take it seriously, in and outside of work. 

  • Prosecco Fridays - round off the week with a company-wide town hall and a glass of fizz (or a beer, gin, or soft drink…) 

  • Regular, paid socials - recent outings have included the Edinburgh Festival and Glasgow’s West End Fiesta 

  • Complimentary tickets to all itison events, including itison Drive-In Movies and GlasGLOW 

  • Discount on itison.com and itison Venues, which includes some of Glasgow’s favourite bars and restaurants 

Read More

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