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Systems & Process Administrator

We’re looking for a Systems & Process Administrator to join our busy Operations team at our Glasgow HQ and help in our mission to make even more people smile through the power of amazing experiences.   

itison has grown in membership, size and profitability every year since we started out, and we’re looking for someone with the experience, enthusiasm and smarts to help us develop our systems.    

Working on everything from general IT requests, to analysing data and upgrading our internal systems to make them work smarter you’ll enjoy a varied daily schedule.   

This is a hands-on role, so you'll be working alongside our Operations Manager, but also working across the business helping with any IT requests.  

What’s the role?   

  • Managing day-to-day IT issues and requests from all areas of the business.   

  • Working to develop our SharePoint architecture so each department / business area has a site that works for their unique needs.  

  • Analysing data to provide useful reports to Department Heads to shape B2B and member (customer) strategies.   

  • Working to understand & develop the process to connect our backend databases, enabling teams to work smarter. 

  • Working with our Operations Manager to ensure we’re using up-to-date processes and technologies to enable our team to work smartly with an emphasis on security.   

  • Working within the Operations team to help all areas of the business deliver their goals to support the company roadmap.  


We'd love to hear from you if you have experience:  

  • At least 2 years’ experience working in an office using your IT / System Administration knowledge.  

  • An expert using Office 365, SharePoint site building & management, and previous experience of Active Directory administration.   

  • A strategic thinker who can analyse data sets and produce insightful reports that can help us towards our goals.  

  • A good communicator, able to help (in person or remotely) and support colleagues with their IT and system-related issues and help to manage our operational partnerships.  

  • Experience in CRM development, data management, reporting and development of data-driven campaigns.  

  • Experienced in IT purchasing and processing purchase orders   

  • Creative and able to bring innovative ideas to the team.  

  • Enthusiastic contributor to daily work-flow patterns within a fast-paced, entrepreneurial environment.  

  • Super-organised and able to prioritise consistent project work alongside urgent ad hoc issues.   

The salary and benefits package: 

  • Competitive salary (based on experience)  

  • Company bonus (subject to performance)  

  • Private medical  

  • Contributory pension scheme  

  • itison discount  

  • Discount at all our venues  

  • Learning grant  

  • Enhanced maternity/paternity benefits  

  • Company socials  

  • Duvet days  

  • Holiday-buy scheme 

  • Summer school/Winter school (our equivalent of flexi-time)  

  • Birthday day off  

  • Volunteering time  

  • Friday Prosecco time  

  • Fantastic work environment...and lots of free fruit!  


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