Sales & Account Team Leader – Full time – Edinburgh & East Coast

At itison, we believe life is about the experience. We match our 1.7 million members with the best local experiences, create our own world-class events and donate thousands of experiences to local charities.

We’re the market leader at what we do, and we’re proud to be a fast-paced, ambitious, independent Scottish business with a brilliant culture, a strong sense of purpose and a team full of smart, driven people who care about doing great work.

We’re looking for a proven and ambitious Sales & Account Team Leader to join our City Team and help us grow our Edinburgh & East Coast business sustainably. This is a hands-on sales leadership role, ideal for someone who can build strong relationships with brilliant local businesses, spot standout opportunities, drive commercial performance and lead, support and coach the team.

Across Edinburgh & the East Coast of Scotland, we work with some of the region’s most exciting hospitality, leisure and experience-led businesses, including The Kitchin, Johnnie Walker Princes Street, Dynamic Earth, Restaurant Martin Wishart and The Hoxton, as well as the next generation of brilliant local businesses our members will love.

The role would suit someone with strong field sales experience who knows how to motivate themselves and others in a fast-paced, target-driven environment, and who is well connected across Edinburgh & the East Coast.

What you'll be doing

Our City Team (Sales & Account Management team) is at the forefront of growth for itison, sourcing and negotiating an incredible range of local experiences; from hotel breaks and Michelin-starred dining to standout spas, attractions, events and hidden gems.

You’ll be focused on growing our Edinburgh & East Coast business by developing new partnerships, building on established relationships and creating opportunities that deliver for our host businesses and our members. Your time will be split between managing and growing your own accounts, generating new business, and leading the day-to-day performance, motivation and development of the Edinburgh team.

As Team Leader, you’ll set the tone for a high-performing, positive sales culture - coaching on pipeline development, account growth, commercial conversations, negotiation and prioritisation. You’ll be a visible, supportive leader who keeps standards high and brings energy, structure and accountability to the team.

You should have experience in B2B field sales or strong transferable experience from hospitality or leisure, alongside experience leading, coaching or managing people in a sales environment. A strong network of connections within these sectors would also be beneficial.

The role will be based between our Edinburgh city centre office and out in the field visiting businesses and venues across the region, along with some regular visits to our Glasgow HQ.

To do this role, you'll need to be flexible, have a driving license and your own transport.

What’s the role?

• Growing and developing your pipeline by building amazing relationships with key people
• Building on established relationships and creating new opportunities for existing accounts
• Working with senior teams in local and global brands to develop long-term strategies
• Using research and your own hospitality knowledge to identify the best opportunities for itison
• Leading, supporting and coaching the Edinburgh team to improve performance and deliver against targets
• Setting the pace by leading by example and bringing energy, structure and accountability to day-to-day sales activity
• Working closely with senior leadership to support sustainable regional growth
• Maximising your time by combining scheduled meetings with drop-ins to qualified businesses
• Target based - you and the team will have targets to work to across various metrics

Key skills & traits:

• A love of sales and business development, backed by a proven track record
• Intelligent, professional, presentable and tenacious
• Excellent written and verbal communication
• Ambitious, energetic, self-motivated and driven by KPIs
• Resilient and a skilled objection handler/negotiator
• An emotionally intelligent people person; brilliant at building relationships at all levels
• Experience of people management in a field sales environment, with the ability to coach, motivate and develop others
• Diligent and organised; able to follow processes and manage time effectively
• Highly connected within Edinburgh, the East Coast and surrounding areas, with strong industry relationships
• Insider knowledge of the hospitality industry and an understanding of industry language and key considerations, including profit margins.

The salary and benefits package:   

• Salary £38k - £45k (depending on experience) + commission (OTE £43k to £50k)  
• Private Health Care     
• Employee Assistance Programme    
• Salary exchange smart pension scheme    
• 15% itison discount and 50% discount at all itison-owned venues    
• Enhanced maternity/paternity    
• Learning grant    
• Lunchtime Pilates classes    
• Holiday-buy scheme    
• Birthday day off    
• Home & Tech scheme 
• Paid company socials    
• Free tickets to our major events (Drive-In Movies, GlasGLOW, and more to come)    
• Charity day – paid time off to volunteer for a charity of your choice    
• Fantastic work environment and the best equipment to do your job